Business: Stanley Steemer
Delivering the Meaning of Clean
What began in 1947 with one man and one truck has become one of the foremost carpet cleaning companies in the country known as Stanley Steemer. The OKC location serves 71 cities and towns across central Oklahoma, including Edmond and Arcadia.
Stanley Steemer is known for its outstanding carpet and upholstery cleaning services, but offers much more. Their array of residential and commercial services includes tile and grout cleaning, leather cleaning, hardwood floor cleaning and maintenance coating, air duct cleaning, water damage restoration, flooring sales and installation and auto, boat and RV detailing. From their proven hot-water extraction method for carpets to their industry leading wood floor cleaning, each service is designed to improve the quality of life in your home or business.
According to Shawn Burkhead, branch manager, “Quality is extremely important to us. Our ultimate goal is that customers call back and tell their friends about us. Word-of-mouth is our best form of advertisement.” And with Stanley Steemer, the estimate you see is the price you get. “Our crews may recommend some of our other services that may be beneficial to that customer, but they don’t do anything unless it’s customer approved. With us, there are no surprises. We don’t charge extra for things like spot treatment or furniture moving,” said Burkhead.
Customers can expect top-notch service when technicians arrive to do the preliminary walk-through. “We make sure all furniture is safe to move, if the carpet has been protected, time of last cleaning and if they know what a particular spot is from. The more information we have, the better job we can do. Also, we do quality checks daily to ensure they’re getting the job done right,” said Burkhead.
Their commercial program offers the same professional services as their residential. “Most businesses can’t clean during the middle of the day so we adjust our crew to be there after hours or on Saturdays,” said Burkhead.
Although Stanley Steemer is nationally owned, it’s a local company with local employees. “We have regular customers who request certain employees. We have employees who’ve been with us over 10 years,” said Burkhead. And all employees undergo extensive background screenings and ongoing drug testing.
With 32 employees and 16 equipped vans, same-day services are available at no extra charge. According to Burkhead, “We send out an extra truck every day because we always get last-minute calls.” And for emergency water damage, Stanley Steemer is on-call 24 hours a day, 7 days a week. Not only that, but they have a 10-day, 100%, no-questions-asked guarantee. “We want customers to be impressed enough to ask us back. We value them and thanks to our quality service, we’re continually growing,” said Burkhead.