House of Vacuums

Written by Lance Evans in the January 2014 Issue

Bob March, Owner, with Tyler MarchBob March is fully aware of the secret to his success. For over 15 years, he’s run a successful business in Edmond. Over the last decade, he’s proven just how fruitful a company can be when it truly caters to the customers it supports.

In business since 1978, House of Vacuums was purchased by March in 1998. “We service vacuums and sewing machines and we sell different cleaning supplies and products,” says March, though the cleaning products aren’t what truly keep returning clients stopping by House of Vacuums.

After speaking with Mr. March for a few seconds, his friendly persona and welcoming tone feel like an introduction to a new life-long friend. It’s that warm spirit that has truly kept March busy at the store. When asked about the key to the store’s success, March doesn’t use the time to promote his products or services. Instead, he praises the small community that has become the heart of his store. “Edmond is a unique community because of the way they support their local businesses,” says March. “We have loyal customers who have really treated us good through the years.”

Customer service has become the focal point of his business plan. While there may be a number of different options for the type of service that he offers in Oklahoma, March says that his company’s willingness to always put their clients first is what truly makes House of Vacuums stand above and beyond, representing the standard of care that customers deserve.

March doesn’t strike you as a man who is using social media or the internet as a means to attract new customers. Word of mouth has been the main campaign that has kept his business thriving. March has also developed a strong knowledge base about the products that he offers. As he intently talks about the best vacuums for people with allergies and how to protect and keep your carpet looking new, it’s clear that he is not in the business of selling products, but to build relationships. He’s found a clever way to explain topics that he’s actually passionate about. That’s a business plan that can never fail. 

With excellent service, quality products, and an attentive staff, customers can count on House of Vacuums for all of their maintenance and cleaning needs.

Stop by their convenient location in Bryant Square at 504 South Bryant Avenue or call them at 341.4750.

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