Business: Kreggers

 

Written by Melanie Phillips Clemens in the September 2011 Issue

Setting the Standard in Flooring

When Kregger’s Floors & More opened in Edmond, two generations of hard work and expertise came together under one roof. Paul Kregger, along with sons Chris and Sam, wanted to make a greater impact in the industry that’s been a part of their family for generations.

“I previously worked for a major flooring company doing extensive commercial projects. While attending a Mohawk convention, a speaker informed us that our industry lives off of subcontractors. The problem with that is 90 percent of customers were reported saying they would purchase the same flooring again but only 30 percent would use the same installer,” said Paul. However, this wasn’t the case with Chris Kregger, who’s been installing floors since before he graduated high school. As a certified floor covering installer, Chris brings the same pride and excellence to Kregger’s that he maintained in his own installation business. “I’ve installed flooring for most of my life and I enjoy making things and seeing the finished product,” he said.

With their crew of 10 installers, Kregger makes customer service and satisfaction top priorities. “We like making our customers happy. They tell us they like dealing with honest people who do honest work,” said Chris.

“We realized customers would rather have a hands-on flooring professional take care of everything directly. We’re not a broker who links customers with installers to get the job done. We install everything we sell,” said Paul. Kregger’s Floors & More offers name-brand flooring including Mohawk, Anderson and handcrafted, Italian-made Bella Cera hardwood floors.

With today’s technology, consumers have begun educating themselves before making major purchases. At Kregger’s, employees aren’t salespeople trying to earn a commission; they’re a family building a legacy of integrity that’s paramount to their success. According to Sam, “Many times customers have already made up their mind on wood, tile, or carpet. We help them choose wisely because we know flooring.” Paul agrees. “When you shop with us we want to help you make the right choice for you, not for us,” he said.

Kregger’s is also a general contractor for a national pizza chain, so they’ve built restaurants from the ground up. “Because we know every aspect of construction, we know if a floor will be good or if it’ll mess something up later on. We’re going to tell the truth no matter how pretty or ugly it is. People can always deal with that,” said Paul.

“Our biggest challenge has been keeping our operation small and local. We enjoy Edmond and 99 percent of our jobs are within the Edmond area. We want the American dream, but with keeping our family in harmony,” said Paul.

Kregger’s Floors & More is located at 2702 S. Broadway. For more information, call 348-6777 or visit their website www.kreggers.com.

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